Kokoro Konbini is currently shipping to the US only. Shipping rates and times vary by shipping option chosen at check out. 

Our most affordable shipping option may not be available in your country due to Covid-19 restrictions. We're sorry for the inconvenience but really hope to provide you with affordable options soon.  

Processing times: Please allow 14 business days for your order to be processed as our items are all made to order by a team of two people. Shipping times begin after the end of the processing period and vary depending on the shipping option you select at checkout. 

Returns and exchanges: All sales are final. We currently only accept returns on items with manufacturing and/or print defects. Please inspect your order upon receipt and contact us within 2 days of delivery if you find a problem so that we can evaluate and make it right. Defective products must be shipped back to us within 7 days of delivery. Buyers are responsible for return shipping costs.

Personalized items cannot be returned. This includes all engraved and customized items.

Cancellations: You can cancel you order if it has not been shipped yet. If the order has already been shipped, please notify us within 2 days from the ship date, so that we can process a return for you.  

Customs and Import Taxes: Buyers are responsible for any customs and import taxes/fees that may apply. Kokoro Konbini is not responsible for delays due to customs. 

Package was Returned to Sender: